3. SCOPING CALL WITH TAILORED SCOPE
We also find some businesses have a particular scope or review in mind and know broadly what service they require (for example, a full VAT review, a contract review, an HMRC investigation or a specific list of questions). In these cases, we will usually suggest a scoping call so that we can find out a bit more about the issues you face and about your business, and then we will provide you with a tailored scope and quote for your circumstances.
We are also very happy to hold agreements with businesses for ad hoc advice based on time costs, and these are quite common.
I just have a quick query...can you help?
One point we want to be clear on is that for our clients, past and present, we do not ever "start the clock" as soon as we connect the call. We are always upfront about our pricing and when we are going to charge for something, and will always agree this with you in advance so that there will never be any surprise bills. We are always very happy to chat with our clients and answer short queries where we can without a charge, and don't want our clients to fear that they will be charged for each minute of our time - we know firms like this and aren't a fan!
However, regretfully, this does not extend to businesses which are not, and never have been, clients. This is for a number of reasons, but perhaps the most important of these is risk. Understanding and advising on VAT issues properly takes time and experience, and is very rarely a quick yes/no response, because there are so many grey areas. We need to understand the business, the background and the exact circumstances to provide quality advice. As such, it would be a risk to us and to you to answer queries in a quick 5 minute call, and we are not prepared to take this risk.
We hope this gives you a good idea of the typical ways we work. We are flexible and are always happy to consider other options - please do just get in contact and we'd be very happy to discuss how we may be able to help you and your business.